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Break Glass & On-Call Access 

Secure emergency access without compromising control.  Privileged accounts are essential in an incident, but if they’re always on, they’re always vulnerable. Modern environments mean break glass and on-call access must be both immediately available and securely governed.  Britive helps security and IAM teams implement dynamic, auditable, just-in-time access for critical accounts without risky static credentials. 

Static Emergency Access Introduces Perpetual Risk 

Break glass accounts are a necessary fallback. But unmanaged, they represent one of the highest risk vectors in your environment. Inconsistent policies, persistent entitlements, and credential sprawl make it hard to balance security with readiness. 

  • Always-on break glass accounts violate least-privilege principles and expand your attack surface. 
  • Standing admin access is often excluded from regular audits, creating dangerous blind spots. 
  • Manual workflows delay access during incidents. Or worse, they leave no trace when credentials are used. 
  • Multi-cloud complexity makes it nearly impossible to enforce consistent break-glass policies across environments. 
  • On-call engineers need timely privileged access during incidents, but traditional solutions offer little flexibility or automation. 

The Solution

Break Glass Access Only When Needed 

Break glass accounts should be treated like fire extinguishers: visible, functional, and protected from casual misuse. Britive enables emergency access without exposing credentials, overprovisioning users, or introducing manual processes that create delays when time is of the essence. 

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Dynamic JIT Access and Ephemeral Permissions 

Grant elevated access dynamically, only when explicitly needed—no standing privileges. 

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Automated Audit Logs 

Enforce approvals, session expiration, and audit logging for every access event. 

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Unified Policies Across the Environment 

Unify break glass policies across AWS, Azure, GCP, SaaS, and on-prem environments. 

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Secure Access Without Friction 

Ensure on-call engineers get immediate access to the right systems without overexposing your infrastructure. 

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Comprehensive Monitoring and Management 

Maintain full visibility and accountability for every privileged session, even in emergency scenarios. 

Britive Capabilities for Break Glass & On-Call Access 

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Just-in-Time (JIT) Access with Expiring Permissions 

Dynamically provision admin-level privileges at the moment of need—automatically revoke them after a configured time window to enforce Zero Standing Privileges (ZSP). 

Emergency Use Cases for Any Environment 

Enable break glass users to request predefined privileged roles across public and private cloud and hybrid on-prem environments with automated routing to approvers. Configurable workflows ensure access is deliberate, accountable, and documented. 

Session Recording & Monitoring 

Isolate break glass accounts from standard admin paths. Log and record actions during a session and integrate with SIEM tools for real-time visibility and downstream analysis. 

Cross-Infrastructure Policy Enforcement 

Apply uniform access policies to emergency access scenarios across AWS, Azure, GCP, private clouds, and on-prem resources. Avoid configuration drift and maintain consistent controls at scale. 

Integration with Incident Management and ITSM Systems 

Integrate with incident tracking systems like Jira Service Manager, ServiceNow, and PagerDuty. Define automated access policy workflows using real-time validation of incident ticket criteria such as severity, incident age, or on call group membership. 

Ephemeral Credential Generation 

Avoid storing long-lived secrets or exposing static credentials. Generate single-use credentials at runtime and destroy them after session termination. 

Audit Trails for Compliance & Readiness 

Every break glass access request, approval, session, and revocation is logged. Meet regulatory and internal audit requirements with clear evidence of policy enforcement. 

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